UAE Exchange, the leading global money transfer, foreign exchange, and payment solutions brand in the world, has completed 34 glorious years of its existence. On 23rd October, 2014, the family of UAE Exchange all over the world celebrated its 34th anniversary – UAE Exchange Day – with vigour, enthusiasm, and hope.

It was on 23rd October, 1980, that the first branch of UAE Exchange was opened in Abu Dhabi in the Emirates. Since then, the brand has exceptionally grown to scale new heights, with the single aim of delivering world class customer service.

As UAE Exchange celebrates the past, it has more reasons to rejoice looking forward to the future. UAE Exchange Day also reminds that the company has completed two years of its journey towards achieving REACH 2016, the strategic road Map of UAE Exchange.

UAE Exchange India took part in the celebration by distributing sweets to its customers. Staff throughout India took UAE Exchange Day as the day to reiterate the commitments to the goals and objectives of REACH 2016 among all its team members.

Commemorating the long way the company has come, and looking forward to future achievements, UAE Exchange Anthem video was played at its branches, and all the staff across the world took the REACH 2016 Pledge.

AO – Kochi

Anchal Branch

Koramangala Branch

Belgaum Branch

Hubli Branch

Jayanagar Branch

Bangalore MG Road Branch

Mysore Branch

Rajajinagar Branch

RT Nagar Branch


 


In every land and among all peoples, there is sure to be beliefs, rituals, and festivals celebrating the victory of good over bad, a sentiment that every civilization and community would like to hold on to. India, the birthplace of most religions found around the world, is no different.

Diwali, the “festival of lights”, signifies the victory of inner light over darkness, knowledge over ignorance, good over evil, and hope over despair. In Hindu mythology, the season of Diwali has many reasons for celebration – one being the return of Lord Rama from his exile, the other being the return of the Pandavas, and yet another being the time when goddess Lakshmi is most inclined to bless. In Eastern India, goddess Kali is worshipped, and in central and northern regions, Lord Krishna’s legends are celebrated during this time. The Jains celebrate Mahavira’s attainment of Moksha, and for the Sikhs, Diwali represents the day when Guru Har Gobin Ji broke free from captivity to return to his people and to the Golden Temple in Amritsar.

Diwali is generally a five-day festival kicked off by Dhanteras, a day especially auspicious for businesses, particularly for gold and silver articles. The second day is the Choti Diwali. On this day, houses are cleaned, decorated, and decked in lights and rangolis, symbolic of ridding oneself of all malaise and evil. Women decorate their hands with mehendi in preparation to welcome goodness and purity into their hearts and homes. The third day marks the main festival, and is the day when millions of lamps are lit and pujas are offered. People keep their doors and windows opened auspiciously on this night, welcoming Lakshmi, the goddess of prosperity and wealth, in to their homes. After the puja, celebrations begin with firecrackers and feast. The day after Diwali honours the love and devotion between married couples. The last day of the festival celebrates love among siblings, and inspires love and honour for each other.

Diwali marks the beginning of a new Hindu year; it represents a new beginning for everything. Sweets, or mithai, are the highlights of Diwali, and are also the most common gifts of the season, exchanged among friends and families. The festival also marks a significant shopping season, with people purchasing new clothes, utensils, jewellery, and even cars. Diwali nights are made memorable with magnificent fireworks that can be seen simultaneously lighting up various parts of the sky. Sights of millions of lamps lighted up on housetops, lawns, porticos, framing doors and windows, temples, and buildings are usual throughout India during Diwali season.

Festivities cut across boundaries to move on from smaller villages to big towns, often beginning almost a month before Diwali. During the season, numerous Melas and fairs can be found throughout the country, offering local fresh produces, cloths, crafts, utensils, and what not. It is also a venue for fortune tellers and snake charmers, folk dances, puppet shows, and other ethnic crafts.

Although Diwali is a major Hindu festival, it is celebrated around the world among India communities. In countries like Singapore, Fiji, and Sri Lanka, Diwali, or Deepavali, is a public holiday celebrated among Indians in all its magnificence, complete with sweets, feast, and fireworks. Indians in Australia, the Caribbean islands, New Zealand, United Kingdom, and the United States, celebrate Diwali in all its grandeur, making it a grand spectacle and merriment for people of other cultures as well. It often showcases the cultural richness and variedness of India.

Diwali also occasions peace and brotherhood even at the sparring border between India and Pakistan. At the international border, on the day of Diwali, the Indian and Pakistani soldiers exchange gifts. Indeed, what better way to dispel darkness and gloom of hatred than to light lamps that infuse the brightness of hope and cheer.

 


UAE Exchange India has brought good news to the people of Thripunithura, the capital city of erstwhile Kingdom of Kochi, by adding a new feather to the company’s cap. On 20th October 2014, the Monday was not mundane, but filled with enthusiasm and cheer as a new branch was opened in the Raja Nagari or the Royal City of Tripunuthura.

The new branch at Tripunithura was inaugurated by Mr. R Venugopal, Chairman of Tripunithura Municipality, and Mr. V George Antony, Managing Director and Country Head of UAE Exchange India. Tripunithura Ward Member Ms. Shakunthala, UAE Exchange India Zonal Head Mr. Prakash Bhaskar, Ernakulam Regional Head Mr. Sujith Kumar MBranch Head Mr. Rahul John, branch staff, school students of the local government school, invited guests, and public witnessed the inaugural ceremony.

UAE Exchange India has always upheld its commitments to the society in the fields of education and environment. As part of the company’s Corporate Social Responsibility, financially backward students of the local government school were given study kits, and the invited guests were given tree saplings.

People in the Royal City of Tripunithura can now avail a number of services, such as gold loan, vehicle loan, money exchange, money transfer, personal loan, share trading, etc., from the newly opened branch of UAE Exchange India. They can also avail travelling and ticketing (inbound and outbound) services from the new branch.

UAE Exchange is one of the leading global remittance and foreign exchange brands trusted worldwide and known for its penchant for quality and passionate customer service. The organisation was incorporated in India in 1995, and is a Non-Banking Financial Company, and belongs to Authorized Dealer II category of RBI.

The products and services, including International Money Transfer (Xpress Money and Money Gram), Foreign Exchange, Ticketing & Tours (Domestic & International), Gold Loan, Two Wheeler Loan, Home Loan, Consumer Loan & MSME Loan, Vehicle Insurance, and Share Trading, make it a multiple solution-provider under one roof.

With almost two decades of experience in providing value added services to the customers, UAE Exchange delivers cost effective solutions through a combination of advanced technology, proven processes, and outstanding personnel.


UAE Exchange India has spread its wings further in Lucknow region by opening a new branch in Maharajganj. The new branch was inaugurated on 15th October 2014 by Mr. Rahul Mishra, Member of Planning Commission, Samajvadi Party, and Mr. Pritish Bhoi, Senior Branch Manager, Punjab and Sindh Bank, in the presence of UAE Exchange India Zonal Head Mr. Sherry Das, Regional Head Mr. Divyendu Pandey, Branch Head Mr. Manoj, invited WU & XM agents, media persons, and branch staffs.

Branch Managers of different banks, local people, and special invited guests were also present for the inaugural ceremony. Media Persons supported the event well. Amar Ujala Bureau Chief Mr. Rao, Rashtriya Sahara Bureau Chief Mr. Ashok  Srivastav, Hindustan Dainik Bureau Chief Mr. Sunil Srivastav, and Dainik Jagran Bureau Chief Mr. Deepak Tripathi also joined the celebration.

UAE Exchange India Zonal Head Mr. Sherry Das briefed the invited guest and the local people about the company and the various products and services, such as gold loan, vehicle loan, personal loan, money transfer, foreign exchange, share trading, tour and travel, etc., that they can avail from the newly opened branch. As part of Corporate Social Responsibility, UAE Exchange India also distributed school bags and stationery to many needy students.

UAE Exchange India is the market leader in financial services, offering a wide range of services. UAE Exchange is a corporate member of FICCI, ASSOCHAM, CII, National Safety Council, ABCI, KCCI and KMA, National Organization for Commerce and Industry, and PRSI.

The commendable quality of service rendered by UAE Exchange is endorsed by many industry awards like the PRSI Award, Global CSR Excellence & Leadership Awards, CMO Asia Awards, Rashtriya Udyog Ratna Award, Quality Brands India Award, Human Capital Award, and the Money Gram Award for three consecutive years, and the Boss of the Year Award.


UAE Exchange India celebrated Global Customer Service Week from 6th – 10th October 2014. It is celebrated across all branches in various countries during the first week of October every year. The main aim of the programme is to build customer support.

During the week, branches were decorated, and many arrangements were made for the customers who visited the branch. Special arrangements such as birthday gifts to customers during the week, sweets and cool drinks for all customers visiting the branches, puzzle games, etc. were also made during the Customer Service Week.

Celebrated in a creative and fun-filled manner, the Customer Service Week aims at building strong relationships with the customers, and at attracting more customers to the business.

A few more snaps from the celebrations…

Customer Service Week celebration in Bodhan branch

Prize distribution to kids in Tanjore South branch

Irinjalakuda branch welcoming customers during the celebrations

Customer Service Week celebration in Khanna branch

Children's Painting competition organised by Krishnanagar branch

Autographs of customers at Krishnanangar branch

Customer Service Week decorations in Kurnool Branch

Mangalore LIC branch celebrates Customer Service Week

Autographs of customers in Paramakudi branch

Lunch with customers - Tanjore branch

Tanjore branch celebrates Customer Service Week

 

 

 


Anchal Branch of UAE Exchange India conducted Customer Service Week from 6th – 10th October 2014. The branch was decorated with red and white balloons, all set to welcome the customers by applying bindi on their forehead. Customers were also briefed about the importance of the meet and its purpose. The branch also celebrated the birthday of a child by inviting her to the office and presenting her with a beautiful birthday gift. She was also made to cut her birthday at the branch. As part of the Customer Service Week, two of the most important customers were invited for lunch with Branch Head Mr. Arun SR.

Anchal branch staffs also organised puzzle and other games for entertaining the customers. Winners were given prizes. All the customer expressed their happiness and satisfaction in being part of the celebrations.


A festival means joyfulness of the public, and if they are all together, it’s more…

Here, in a small village in Kasaragod, the branch could write the name of the well-known international brand, UAE Exchange, in the hearts of the customers.

Decorated with red and white balloons and ribbons, the branch was all set to welcome its customers by giving the symbol of love – Roses. On the occasion of the celebration, Kasaragod branch also celebrated the birth day of one of their loyal customer, Ms. Faseela, presenting her with a beautiful gift. Ms. Faseela expressed her delight and surprise on receiving the special gift.

Customers who visited the branch during the week were also given puzzles games as part of entertainment, and Mr. Manugopinath was selected as the winner. Painting competition was also organised for children who visited the branch with their parents. Special gifts were also given to the kids.

The success of every programme depends on how many signatures of the souls of the participants it could collect. Here, the branch could collect the autographs of each and every customer who walked in.

On this occasion, the branch staffs are whispering the manthra written by our Father of Nation:

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”

 


UAE Exchange India conducted FSMart Xpay Launch Training for its corporate agent Capital Finserv at Kothamangalam on 7th October 2014. Capital Finserv MD, Directors, HO, and branch staffs, UAE Exchange NH Agency Business Mr. John George, Ernakulam RH Mr. Sujith M, FSMart Business Support Mr. Saji VS, and Kothamangalam BH Mr. Ajith Kumar participated in the Training Session.

UAE Exchange India is the market leader in financial services, offering a wide range of services. UAE Exchange is a corporate member of FICCI, ASSOCHAM, CII, National Safety Council, ABCI, KCCI and KMA, National Organization for Commerce and Industry, and PRSI.

The commendable quality of service rendered by UAE Exchange is endorsed by many industry awards like the PRSI Award, Global CSR Excellence & Leadership Awards, CMO Asia Awards, Rashtriya Udyog Ratna Award, Quality Brands India Award, Human Capital Award, and the Money Gram Award for three consecutive years, and the Boss of the Year Award.

 


UAE Exchange India had started a campaign inviting travelogues from its customers who availed tour packages from the company. Customers could write travelogues and get themselves enrolled for a contest to win prizes.

A number of entries were received from customers, sharing their travel memories and experiences, interesting places they visited, important monuments they saw, etc.

Among the many entries, travelogue by Raj Jyoti, Bangalore, a customer of Hubli Branch, has been selected as the best. They visited Sri Lanka and Maldives. Mr. Raj Jyoti will receive a cash prize of Rs. 2,500 and a certificate from UAE Exchange India. The winner will also be chosen as the Advertorial Brand Ambassador of September.

The selection panel included UAE Exchange India Chief Marketing Officer Mr. Sudhakar, Zonal Head Mr. Gopinath, CRM Head Mr. Ashok, and PR Head Mr. Francis.

Travelogue by Mr Raj Jyoti

Trip to Srilanka, Maldives was really memorable one. To start with in Colombo, the hotel Galadari had all required 4 star facilities and it was indeed a pleasure to stay in beautiful city of Colombo. Colombo known for clean beaches, gems, pearls did not disappoint us during our one day stay. Traffic was smooth, very polite people and considerate to other have kept the city very clean and tidy. The driver cum guide provided by UAE exchange travel team was gem of a person … he was very prompt, professional in his approach and took care of travel around , vegetarian food for self and my wife as required.

Visit to Kandy Buddha temple was like dream come true and it was very religious, quiet and well-disciplined place to understand Buddha history. Pinnawala elephant orphanage was a real experience of life with beautiful cute elephants roaming around freely. Standing next to huge elephants for a photo session cannot be forgotten easily. Hill station Nuwar Eliya is an ideal location for honeymoon couple where in the stay in Araliya Green was pleasant experience. Also visited Seetha amma temple, Victoria park in this place.

Maldives – arrival, landing on a lean air strip in airport island of male is breath taking one. Transfer by resort speed boat for about 45 minutes was well planned . On way Male city island also was seen. Stay in Fun Island and Resort was fantastic and planned well. The virgin beaches of the resort, natural sea habitat on the beaches, sea corals made 3 nights stay really entertaining one. The support staff in the resort was very polite, took special care in providing Veg food without fail. These beaches are heaven for watersports , sea surfing, scuba diving activities. It was real sight to watch whole families in swim and diving suits going towards the sea for enjoying watersports.

Overall one week trip to SriLanka and Maldives was worth the money spent… really grateful to UAE exchange Hubli team ( specifically Mr Gopal Naik) in arranging a systematic well planned safe family trip.


UAE Exchange India has announced the winners of Onam Hangama Mega Promo campaign conducted exclusively for the customers of branches in Kerala. The campaign period was from 25th August – 30th Sep 2014.

Customers who did transaction with any of the UAE Exchange India branch in Kerala were eligible for the Onam Hangama lucky draw. The first lucky draw winner will get a 32” LED TV; the second winner will get a 286 liter refrigerator; and the third, a washing machine. Ten consolation prizes of mixies and induction cooking heaters will also be given to the next ten winners of the lucky draw as consolation prize.

The Onam Hangama lucky draw campaign aimed at introducing the products and services of UAE Exchange, such as gold loan, vehicle loan, personal loan, foreign exchange, money transfer, travel and tours, share trading, etc., and also broadening the customer base of the company during the festival season of Onam in Kerala.

Lucky Draw Winners

First Prize – Mr. Johnson MO – Chalakkudy Branch, Thrissur

Second Prize – Mr. Adarsh Sivadasan – Kadakkal Branch, Trivandrum

Third Prize – Mr. Sudheesh – Edappal Branch, Thrissur

Consolation Prizes –          Mr. Noushik V M – Nadapuram Branch, Calicut

Mr. Eldhose Kuruvila – Kothamangalam Branch, Ernakulam

Mr. Kaulath M – Payyanur Branch, Kannur

Ms. Nageen Sulthana Shakir – Taliparamba Branch, Kannur

Ms. Kavitha R – Punallur Branch, Kollam

Mr. Haridas K – Adoor Branch, Thiruvalla

Ms. Manjusha M – Kayamkulam Branch, Tiruvalla

Mr. Santhosh Kumar – Nedumangad Branch, Trivandrum

Mr. Shiju S – Chittur Branch, Palakkad

Mr. Rahul Sasi – Edappally Branch – Ernakulam

As part of the promo campaign, Star Performing Staff and Star Performing Branch were also selected for their performance in work during the campaign period.

Staff Incentive Winners

Star performing Staff of the Campaign (All Kerala Branches)

First Prize – V Vijeesh – Oachira Branch, Kollam

Second Prize – Sreeja J Pillai – Haripad Branch, Thiruvalla

Third Prize – Surya S Kumar – Haripad Branch, Thiruvalla & Neethu Chandran – Vadanapally Branch, Thrissur

Star Performing Branch of the campaign (All Kerala Branches)

First Prize: Haripad Branch

Second Prize: Thrissur Branch

Third Prize: Kodungallur Branch

Congratulations to All Winners!!!